Property articles / Landlord guide

By Alicia Ong Property & Management

Renting out a property: who handles the work after tenants move in?

Finding a tenant is one part of the job. Once the tenancy begins, someone still needs to handle questions, coordinate repairs and keep the handover records organised.

Start with the everyday responsibilities

Before renting out your property, think about who will be the tenant’s regular point of contact. If you are busy at work, travelling or managing more than one property, responding to every issue yourself can become difficult.

Agree who coordinates maintenance requests, contractor access, inventories, handovers and renewal discussions. Clear responsibilities help everyone know who to contact and what happens next.

What happens when something needs repairing?

A useful maintenance request includes the location of the problem, a short description and clear photos where possible. That gives the person coordinating the repair a better starting point for speaking with the appropriate contractor.

Before work proceeds, clarify the assessment, quotation, access arrangements and approval needed. Confirming these steps helps reduce repeated messages and misunderstandings.

Keep renovation, rental and maintenance connected

A property may need preparation before a tenant moves in: a refresh, repairs or a planned renovation. If the work and the rental handover are managed separately, access dates and completion tasks can easily become harder to coordinate.

An integrated service gives you one familiar person coordinating the stages. You can begin with a purchase, move through rental preparation and continue with tenant and maintenance support.

A simple checklist before handing over

• Confirm the agreed service scope and your tenant’s point of contact.
• Organise the inventory, condition photos and handover arrangements.
• Discuss how repair requests and quotations will be handled.
• Agree how contractor access and follow-up are coordinated.
• Clarify how fees, contractor charges and any additional work are approved.

When should you consider property management support?

Support can be useful when you prefer a single point of contact, have limited time to coordinate contractors or want help managing the practical parts of a tenancy. The right scope depends on your property and the tasks you want help with.

Explore Alicia’s integrated property service →

Property images are illustrative. This guide offers general practical considerations; responsibilities, fees and arrangements should be agreed for your specific property.